Patient Success Coordinator – Bilingual

Summary of Position:

To connect with patients which will promote medication adherence and retention in PrEP program.

Duties and Responsibilities:

• Adheres to HELP Center policies/procedures
• Meet clients at initial appointment and provide contact information
• Follow-up with patients at one week to insure patient has received medication
• Contact patients at one month and assess how patient is tolerating medication and answer any questions regarding PrEP or PrEP services
• Follow up with patients who have not filled medications
• Assist with front desk coverage when needed
• Serve as a liaison between clients and pharmacies
• Maintains a system of confidentiality and HIPAA guidelines
• Contributes to teamwork with the HELP Center
• Performs other related duties as assigned

Required Education and Experience:

• High School Graduate or GED
• Knowledge of EMR systems

Preferred Education and Experience:

• Experience working in a health-care setting
• Bilingual

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure/Certification/Specialized Training:

• None

Knowledge, Skills and Abilities:

• Excellent verbal, written, communication, and organizational skills
• Outgoing personality
• Adept at problem-solving and attention to detail.
• Knowledge of safety and security principles
• Skilled in computer and electronic usage
• Skilled in prioritizing work to work efficiently
• Ability to remain organized and effectively manage time

Work Environment:

• Work is indoors
• Work will occur in both Fort Worth and Arlington clinic locations