Client Care Specialist – Bilingual

Entry Level Full time $18 - 21 per hour

Summary of Position:

The Client Care Specialist is responsible for various client care duties associated with client care and direction to provide client care is given in accordance with HELP Center Clinic policies and procedures. The Client Care Specialist will assist in assuring smooth patient flow, performs registration and scheduling appointments. Maintains EMR files and performs general front office functions as needed.


Monday – Thursday | 10 Hour Shift
First Saturday of every month

Duties and Responsibilities

  • Adhere to HELP Center policies/procedures
  • Answering phone and greeting walk-in clients
  • Assist with client check-in and scheduling
  • Assist with requests for information, complaints, and resolving issues
  • Maintain and update client contact information
  • Ensure that client forms are complete and accurate
  • Act as a liaison between clients and pharmacies
  • Maintains a system of confidentiality and HIPAA guidelines
  • Contributes to teamwork with the HELP Center
  • Performs other related duties as assigned

Required Education and Experience

  • Bilingual – Spanish & English
  • High School Graduate or GED
  • Knowledge of EMR Systems

Preferred Education and Experience

  • 2-Year Experience in Client Services
  • Experience with Athena EMR System
  • Bilingual


All employees are required to be fully vaccinated against COVID (excluding medical/religious exemptions).


Paid time off, health insurance, dental insurance, vision insurance, life insurance, disability insurance, and 401K.

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