Join our Team!

Full time $19 - 22 per hour

Summary of Position:

The Client Care Specialist within the Help Center is responsible for various client care duties associated with client care and direction to provide client care is given in accordance with Help Center Clinic policies and procedures. The Client Care Specialist will assist in assuring smooth patient flow, perform registration and scheduling appointments. Maintains EMR files and performs general front office functions as needed.

Location

Arlington

Schedule

Monday & Thursday 9am-7pm

Tuesday & Wednesday 8am-6pm
First Saturday of the month 9am-2pm

Duties and Responsibilities

Adhere to HELP Center policies/procedures
Answering phone and greeting walk-in clients
Assist with client check-in and scheduling
Assist with requests for information, complaints, and resolving issues
Maintain and update client contact information
Ensure that client forms are complete and accurate
Act as a liaison between clients and pharmacies
Maintains a system of confidentiality and HIPAA guidelines
Contributes to teamwork with the HELP Center
Performs other related duties as assigned

Required Education and Experience

Bilingual – Spanish & English
Medical Office (Required)
High School Graduate or GED
Knowledge of EMR Systems

Preferred Education and Experience

2-Year Experience in Client Services
Experience with Athena EMR System

COVID 19

All employees are required to be fully vaccinated against COVID (excluding medical/religious exemptions).

Benefits

Paid time off, health insurance, dental insurance, vision insurance, life insurance, disability insurance, and 401K.

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Grief & Loss Counseling Group - Sign Up Request Form

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Condom of the Month Club - Change of Address Request

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We're sorry to see you go. Please help us improve our service by letting us know why you decided to cancel.*
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Condom of the Month Application

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Client Care Specialist – Bilingual

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Grief & Loss Counseling Group - Sign Up Request Form

COVID-19 Anxiety Counseling Group - Sign Up Request Form

Individual Counseling - Sign Up Request Form

Transitioning Women's Support Group - Sign Up Request Form

Condom of the Month Application

Volunteer

Client Care Specialist – Bilingual

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